You can create mailboxes at any of your hosted domains. To create a mailbox go to eMail Options > eMail Manager on your web hosting control panel. On the top you see a Create New Box tab. After you click on it, you see several text boxes that you need to be filled in.

You can change the password of any of your mailboxes via the eMail Manager (eMail Options > eMail Manager) section of your Web Hosting Control Panel.

Webmail

Sending eMail messages is a vital part of the ever-growing Internet business. Sometimes, a large number of eMail are required to be sent daily, even hourly. With this comes also the ever-increasing problem with the eMail spam, and the countless number of junk messages users receive constantly.

• 150 eMails per hour

• 1500 eMails per 24 hours

• 50 recipients per message, where each recipient is counted as a separately sent eMail message (e.g. if you have 50 recipients in a single message, this will count as 50 sent messages)

• If you are using a mailing list, then the restriction is 1500 eMails for 24 hours. There’s no restriction for the amount of eMails sent per hour, i.e. you can send an eMail to a mailing list with up to 1500 recipients without a problem

1. The above eMail restrictions are valid for the entire hosting account, and not for a single mailbox. This means, that if one of your mailboxes exceeds the allowed limit, you will not be able to send messages from any of your other eMail accounts.
2. If, at any point you receive the afore-mentioned error message, it is highly recommended to stop all attempts to send messages from your mailboxes. If you continue trying, your messages will be left in a mail queue, which will have to clear first, before the server timer can reset and allow you to send eMails again.

When you set up your eMail account in Outlook and other eMail clients you must enable authentication for the outgoing mail server. In many eMail clients this option is not enabled by default, which results in an error "550 - Relay not permitted" whenever you try to send an eMail. 

• Launch Outlook Express

• Under "Tools" select "Accounts..."

• Select your account name and click "Properties" to edit your account

• Click the "Servers" tab

• Check the "My Server Requires Authentication" check box and the adjacent "settings" button

• Make sure that the "Use same settings as my Incoming Mail Server" radio button is selected.

• Click the "OK" button twice, and the "close" button. That's it.

• Launch Outlook

• Select Tools > eMail Accounts...

• Select "View or change eMail accounts"

• Click "More settings"

• Select the "Outgoing Server" tab

• Check the "My outgoing server (SMTP) requires authentication" box.

• Make sure that the "Use same settings as my Incoming Mail Server" radio button is selected

• Click "OK" button. Click "Next". Click "Finish". That's it.

• Launch Outlook

• Under "Tools" select "services..."

• Select "Internet Mail - (your account name)" and click on "Properties" to edit your account

• Click on the "Servers" tab

• Check the "My Server Requires Authentication" check box and the adjacent "settings" button

• Make sure that the "Use same settings as my Incoming Mail Server" radio button is selected

• Click the "OK" button 3 times to close and save all the windows. That's it.

• Launch Outlook Express

• Under "Tools" select "Accounts..."

• Select your account name and click "Edit" to edit your account

• Under the "Sending Mail" section, click on the "Click here for advanced sending options" field

• Check the "SMTP Server Requires Authentication" check box

• Make sure that the "Use same settings as Incoming Mail Server" radio button is selected

• Close window. Click "OK". Close window. That's it.

• Launch your mail client

• Under "Tools" select "Account Settings"

• Scroll down your accounts and select "Outgoing Server (SMTP)"

• Select your outgoing server and click "Edit"

• Enable the "Use name and password" option

• As username, type your full mailbox name, for example: myemail@my-best-domain.com

• As password, type the respective password for this mailbox

• Click "OK"

• Launch your Netscape mail client

• Under "Edit" select "Mail and Newsgroups Account Settings..."

• Click the "Mail and Newsgroups" menu item on the left

• Select the "Outgoing Server" menu option on the left

• Check the "Use name and Password" check box and enter your "User Name" (which is your eMail address)

• Click "OK"

• Launch your Netscape mail client

• Under "Edit" select "Preferences..."

• Click the "Mail Servers" menu item on the left

• Under "Outgoing Mail Server User Name" enter your User Name (which is your eMail address)

• Click "OK"

• Launch your mail client

• Find the eMail account preferences window

• Find the settings for the SMTP (aka Outgoing) mail server

• Check the checkbox which asks if the SMTP mail server requires authentication (if necessary)

• Enter the same "user name" (your eMail address) and password as your incoming (POP) mail server’s, or click the "use same settings as "Incoming Mail Server" radio button

• Save the changes and close your preferences windows

Secure Sockets Layer (SSL) is a cryptographic Internet protocol that provides a secure connection (an encrypted link) between a web server and a browser. This secure link ensures that all data transfered from the browser to the web server, and vice versa, is integral and private. Before transmitting the information via SSL secured page, it is coded with a unique key and after the information is received, the same key is used to decode the data. SSL is a standard security technology used by millions of web sites on the Internet. URLs that are secured with an SSL certificate start with https, instead of the common http.

Above the Fold: the portions of a webpage that can be visible without scrolling down.

This applies to multivariate experiments only.

From your dashboard, next to the test you want to copy click the "duplicate experiment" icon.

This applies to Maultivariate experiments only.

You can limit your experiment to specific visitors in the group settings.

There are three different ways you can do this:

You can test as many combinations (sections and variations*) as you like.

• Web Site Traffic (higher traffic = shorter duration)

• Number of Combinations (more combinations = longer duration)

• Conversion Rate (higher conversion = shorter duration)

• Estimated Conversion Rate Lift (greater improvement = shorter duration)

Due to how Conversion Cultivator works, there are a few known issues you should be aware of:

We support any encoding or character set that is used on your test or conversion pages by using UTF-8 encoding.

The first part of the Report page is the Overview of the experiment.

1. The name of the experiment.
2. The URL of the experiment.
3. The status of the experiment (running, paused or setup).
4. The total number of visitors for the experiment.
5. The action for the experiment. This is where you would click to Pause/Start the experiment.

1. The name section shows all your combinations by name.
2. The number of visitors for the combination.
3. The number of conversions for the combination.
4. The conversion rate for the combination.
5. The conversion rate margin of error for the combination.
6. The conversion range for the combination. Conversion range provides the most immediate insight into overall performance. You'll view this column to see how well each combination is performing relative to your original content. If you're a numbers type, you can view the numerical range to the left, but we've visually displayed the performance in the bars to the right: bars that veer toward the left and are colored in red aren't performing as well as your original content, while bars that veer toward the right and are partially green are performing better than your original content.
7. The increase/decrease percentage over control (applicable only for two or more combinations). Increase displays the percent improvement over the original combination. Because this percentage is a ratio of the conversion rate of a combination to the conversion rate of the original column, it will often vary widely. We suggest that you only concentrate on the observed improvement when a large amount of data has been collected and it can be considered more reliable.
8. The chance column shows the likelihood, expressed as a probability, displays the probability that a combination will be more the successful than all the other combinations running in the Test. This number will tend to be lower than the corresponding number in the chance to beat original column because the given combination is competing with all the other combinations, and not just the original combination. When numbers in this column are high, perhaps around 95%, that means a given combination is probably a good candidate to replace your original content. Low numbers in this column mean that the corresponding combination is a poor candidate for replacement.
9. The on/pause button for that combination (green for on; red for pause).
10. The preview function for that combination (magnifying glass).
11. The heat map view for that combination (flame).

You can stop or pause your experiment to by clicking the Pause link on your experiment Report page.

You can limit your experiment to specific visitors in the group settings.

There are three different ways you can do this:

The duration of your experiment depends on:

• the amount of traffic your page receives

• the complexity of your test

• the difference in conversion rates for your combination (believe it or not, the smaller the increase in conversion, the longer the experiment will need to run - it's just how the probability stats work)

If the chance to beat the original is less than 95%, it usually means that you didn't get enough visitors to the experiment - and you should let the it run longer.

No, the changes you've made will show on your site immediately after starting an experiment. You must click the Start button to start an experiment, it will not start automatically. 

No. Once you've added the JavaScript, you still have time to review and edit the variations or combination you've created.

On Step 3 - Define Your Goals, for the goal trigger select "Submits A Form".

The Define and Add Conversion Goals step is the same for all experiment types.

Situation: You've created an experiment, installed the JavaScript correctly, but whenever you view your test URL you always see the same version. Why aren't your changes showing up?

This applies to multivariate experiments only.

In a Multivariate Experiment, you can select a section by moving your mouse over the page you'll see a border appear around different areas. Click on the area you wish to test. A pop-up is displayed allowing you to further edit the section area.

From your dashboard, next to the test you want to copy click the "duplicate experiment" icon.

This applies to Maultivariate experiments only.

There are three different ways you can do this:

The duration of your experiment depends on:

• the amount of traffic your page receives

• the complexity of your test

• the difference in conversion rates for your combination (believe it or not, the smaller the increase in conversion, the longer the experiment will need to run - it's just how the probability stats work)

You can test as much as you want in your experiment. 

• Web Site Traffic (higher traffic = shorter duration)

• Number of Combinations (more combinations = longer duration)

• Estimated Conversion Rate Increase/Decrease (higher increase = shorter duration, smaller increase = longer duration)

You can test as many combinations (sections and variations*) as you like.

• Web Site Traffic (higher traffic = shorter duration)

• Number of Combinations (more combinations = longer duration)

• Conversion Rate (higher conversion = shorter duration)

• Estimated Conversion Rate Lift (greater improvement = shorter duration)

Due to how Conversion Cultivator works, there are a few known issues you should be aware of:

Conversion Cultivator employs Full Factorial Multivariate Testing.

When you're deciding what to experiment with, it's important to think about the goal of your page. What action do you want users to take? Does your page clearly communicate that action to your users? What sections of your page will have a significant impact on whether users take that action?

In an A/B experiment, you can add variations for each section by clicking the Add Variation tab.

From your dashboard, next to the test you want to copy click the "duplicate experiment" icon.

There are three different ways you can do this:

The duration of your experiment depends on:

• the amount of traffic your page receives

• the complexity of your test

• the difference in conversion rates for your combination (believe it or not, the smaller the increase in conversion, the longer the experiment will need to run - it's just how the probability stats work)

You can test as much as you want in your experiment. 

• Web Site Traffic (higher traffic = shorter duration)

• Number of Combinations (more combinations = longer duration)

• Estimated Conversion Rate Increase/Decrease (higher increase = shorter duration, smaller increase = longer duration)

Due to how Conversion Cultivator works, there are a few known issues you should be aware of:

When you're deciding what to experiment with, it's important to think about the goal of your page. What action do you want users to take? Does your page clearly communicate that action to your users? What sections of your page will have a significant impact on whether users take that action?

Yes, this shouldn't interfere with any other existing tags on your pages.

No, Conversion Cultivator won't make any impact your SEO scores or rankings.

To install the JavaScript code on your WordPress blog, from the admin, go to Appearance, then Editor.

Due to how Conversion Cultivator works, there are a few known issues you should be aware of:

We support any encoding or character set that is used on your test or conversion pages by using UTF-8 encoding.

We're currently using version 1.4.2.

If your visitors don't have JavaScript or cookies enabled, they will see your original page content and will not be counted as a visitor.

In the section titled Check For JavaScript:

Yes, this shouldn't interfere with any other existing tags on your pages. Your current analytics system should work properly even while your experiments are running.

You can limit your experiment to specific visitors in the group settings.

To install the JavaScript code on your WordPress blog, from the admin, go to Appearance, then Editor.

We support any encoding or character set that is used on your test or conversion pages by using UTF-8 encoding.

We're currently using version 1.4.2.

If your visitors don't have JavaScript or cookies enabled, they will see your original page content and will not be counted as a visitor.

Yes, Conversion Cultivator will work on dynamically generated pages.

If you don't know HTML, or you don't have access to edit the HTML source of your website, you'll need some initial technical help installing the JavaScript on your website.

No. Once you've added the JavaScript, you still have time to review and edit the variations or combination you've created.

Yes, you can run experiments on as many domains as you want, using the same JavaScript (it's the same for all your experiments, across domains).

Yes, this shouldn't interfere with any other existing tags on your pages. Your current analytics system should work properly even while your experiments are running.

Yes, you can you can use the JavaScript to run as many experiments as you want - there is no limit on experiments - only traffic.

No, Conversion Cultivator does not make automatic recommendations or changes.

No, Conversion Cultivator won't make any impact in your SEO scores or rankings. All search engine crawlers will be ignored and shown the original version of your page(s).

Testing can help to improve your conversion rate and increase your ROI by enabling you to figure out what users on your site respond to best.

You can upgrade or downgrade anytime by going to your Account Settings.

The duration of your experiment depends on:

• the amount of traffic your page receives

• the complexity of your test

• the difference in conversion rates for your combination (believe it or not, the smaller the increase in conversion, the longer the experiment will need to run - it's just how the probability stats work)

As much as you can give us! We developed our own proprietary system for high traffic websites using cloud technologies, so we can handle any amount of traffic with ease.

Before you start, you'll need a website with traffic, a call to action, and a way to measure its value to you. 

We support any encoding or character set that is used on your test or conversion pages by using UTF-8 encoding.

Conversion Cultivator employs Full Factorial Multivariate Testing.

When you're deciding what to experiment with, it's important to think about the goal of your page. What action do you want users to take? Does your page clearly communicate that action to your users? What sections of your page will have a significant impact on whether users take that action?

If your visitors don't have JavaScript or cookies enabled, they will see your original page content and will not be counted as a visitor.

Yes, Conversion Cultivator will work on dynamically generated pages.

If you don't know HTML, or you don't have access to edit the HTML source of your website, you'll need some initial technical help installing the JavaScript on your website.

Conversion Cultivator's Javascript is hosted on the Amazon S3 cloud, and has seen over 99.8% uptime to date. We designed Conversion Cultivator to be downtime free, so even if our Javascript fails to load, your website will continue to serve its pages as usual.

We take security of your data VERY seriously. We will never share your data with anyone. Please see our Privacy Policy.

Conversion Cultivator can handle millions of visitors per day. We developed our own proprietary system for high traffic websites using cloud technologies, so we can handle any amount of traffic with ease.

No. Google and other search engines will always see your original page. Your SEO results will not be affected in any way.

Our Javascript is designed to be efficient and ultra light weight, typically adding only around 100-200 milliseconds.

Multivariate testing is a methodology in which you test different parts of your website to see what produces the best results.

Conversion is a term used for whatever goal your website has. Conversion can mean a download off your site, a click, a signup, a purchase, etc. Conversion rate is the percentage of visitors that come to your website who complete your desired goal.

The control is the original version of your web page.

Testing is accomplished by creating variations of your website. Common things to be tested include color schemes, button sizes, value proposition, calls to action, and almost anything else you can find on a web page. Conversion Cultivator automatically tests all these possible combinations and tells you what works best.

Split A/B Testing - means you vary just one element of your web page at a time and see what converts better.

• After creating a test with different variations of a page, you place a small Javascript on your website. You only need to do this once.

• When a visitor hits your page, before displaying the page, Conversion Cultivator determines which test to run on that page.

• The page is displayed to the visitor.

• If the visitor converts, it is tracked automatically by Conversion Cultivator.

1. Clicking - Specify a link on your page and when a visitor clicks on the link, a conversion goal will be registered.

Improvement depends on a lot of factors, some of which are:

• Current Conversion rate - depending on how extensively you have used multivariate testing already, there may be only so much you can do. If you have never tested before, there is a strong chance you will see results.

• Elements to be tested impact the expected improvement in conversions. Best pratice is to test website elements which are most obvious.

• The more variations, better are the chances of improvement. However, the more variations, the more traffic you will need to get statistically accurate results.

• Full factorial multivariate testing.

• Visitors will always see the same version.

• Multiple tests can be run on the same page.

• The test results are realtime, not delayed.

The inbox feature allows a group to view a list of conversations that have taken place.

To view a conversation, click on the sender's phone number. A pop-up with then appear showing the conversation.

To reply to the sender, enter your message within the pop-up and press "Send".

To archive a message, click the box next to the appropriate message and click Archive. To view archived messages click Archive on the left side of the screen.

To unsubscribe a user click the check box next to the appropriate message and click Unsubscribe.

To mark a message as read or unread, click the box next to the appropriate message and click Mark as Read or Mark as Unread.

The Calendar feature allows you to view your scheduled messages in a given day, week or month.

To access the Day View, select the number in the top left of the desired day. Once you have accessed the particular day, you can view any scheduled messages for that day as well as create a reminder for that particular day.

To edit a Scheduled Message, click on the message's title. You will then be directed to the message's original scheduling screen where you can edit the message's details.

The reports section provides a way for a company to view their messaging and subscriber data.

To generate a report, select the type of report you want to generate, specify the desired subscriber group and date range, and click Generate Report.

The reports feature provides a more detailed summary of messaging and subscriber data. To view your reports, select Reports in control panel. Be sure that "Reports" is selected in the top right corner.

The subscriber list will display a report of all subscribers listed within the specified date range.

The Opt-In/Out Trends report will display a report of when subscribers have opted in or out within the specified date range.

Clicking Messages Sent will display a report of all messages sent within the specified date range.

Inbound Messages will display a report of any conversations via your Inbox.

Charts are a visual representation of a company's messaging and subscriber data. To view your charts, select "Reports" in the company control panel. Be sure that "Charts" is selected in the top right corner.

Message Usage refers to the amount of messages sent, displayed by month.

Subscriber trends refer to the amount of subscribers opting-in and opting out of your groups.

"Subscribers by Groups" refers to the amount of subscribers, shown by group.

Sending a message from the Organization Tree allows you to select the entire organization, division, or group from the tree. If you check next to the entire organization, each division under that organization will receive the message. However, if you only check next to a specific group, only the subscribers of that group will receive the message. Once you have selected the organization, division or group to receive the message, you can create your message and press send.

• Check the box Schedule Message.

• First decide which manner you want to send the message: by Organization Tree, Address Book or Individual.

• Select the desired date for the message to be sent.

• Checking Repeat Reminder will provide options to repeat the message.

• Next, select the time for the message to be sent, as well as the amount of minutes, hours, days or weeks before the event for the message to be delivered.

• Checking the "Include appointment time in message" box will automatically insert the appointment's details into the message.

• Compose the message click Schedule Message to schedule the message.

• First select the Manage Tab and select the individual setting.

• Next select the group that you would like to use for your raffle.

• The raffle feature randomly selects a subscriber from one of your groups.

• To select a random subscriber, specify the group and click Raffle.

• The subscriber's information will now appear below.

• You will be able to fill in your message and hit send to notify the recipient.

• First create a new text message on the phone that would be sent to 90210.

• In the body of the message, type "nm" followed by a space.

• Next, type the desired group's keyword.

• Finally, type the desired message with a space between the keyword and hit send.

• Click on the Manage tab at the top of the page.

• Next, click on Organization on the left side of the screen.

• In the Select drop-down box, select your Organization name.

• Here you can edit your organization's Name and add Contact Information such as Address, Phone and URL.

• Once you have edited and personalized the desired organization information, click Save.

To add a group to a division, select the desired division from the drop-down menu and select Add Group.

• To add a subscriber to a group, click on Manage on the top control panel.

• Next, click on Subscribers on the left navigation.

• Enter the subscriber's phone or eMail and click Continue.

• If the subscriber is not already registered in the system, you can add subscriber information such as First and Last Name, phone numbers, and eMail, if supplied. This information is not necessary to adding the subscriber to a group. Click Update to save this subscriber.

• Next, add the subscriber to by going to the Select Group drop-down menu, selecting the desired group, and clicking Add.

• Once the subscriber is added to the group, you will have the option of text, eMail or both to reach that specific subscriber. Note that you must have the subscriber's text and/or eMail in order to select that respective option.

• In order to add that subscriber to another group, repeat the steps above.

• To remove a subscriber from a group, click on Manage on the top control panel.

• Next click on Subscribers on the left navigation.

• Enter the subscriber's phone or eMail and click Continue.

• You should now be able to view which group the subscriber belongs to.

• Click Remove next to the appropriate group in which you wish to unsubscribe the subscriber.

• To add a user (an individual you would like to grant access) to a company, division or group, click on Manage from the top control panel.

• Next, click on Users on the left navigation.

• First search for the user by entering their phone or eMail. This search will yield which companies, divisions, or groups they have access to.

• To add the specified user, select the desired company, division or group from the drop down menu and click Add Access.

• The user will have access to anything underneath the access that is specified.

• To Add a User That isn't Found in the System:

Keywords are used to identify a business (or a specific category for that business) when used with our short code 90210. You text a specific keyword to 90210 to "opt-in" and allow our partners to send text messages and special offers direct to you and others who have also opted in – all at the same time.

A business would simply invite customers, and prospective customers, to "opt-in" and receive communication and/or promotions or offers via text messages on their cell phone. Several effective methods are available to invite people to opt-in using signage, mail, eMail, social media, print, radio, TV or website campaigns. Those who see or hear the invite will simply text the KEYWORD for that business or organization to 90210 and as a result, build an opt-in database of people who are interested in receiving text messages from their chosen businesses or organization right to their cell phone.

Simply reply 'stop' to any message received on the keyword channel you opted into. You will receive an immediate text alert confirming you have successfully opted out.

All cell phone carriers, and the FCC (http://www.fcc.gov/aboutus.html) have strict and enforced policies regarding text messaging. All campaigns are required to be 100% permission-based so you must have texted a KEYWORD to receive your communications. You can opt-out anytime, whenever you desire. iZigg does not support SPAM and enforces a zero-tolerance policy.

Keywords are not case-sensitive, just type and send!

Absolutely not! When you "opt-in" for messages from a specific business or entity, the text messages you receive will come only from them, exclusively. iZigg, will not use, nor make your personal information or cell phone number available, for any other purpose.

All US-recognized carriers with the exception of Metro PCS, Boost Mobile and Cricket currently support incoming text message marketing campaigns. If this changes in the future we will let you know on this web site.

Cell customers are charged the Standard Text Messaging rates in accordance with your cell phone provider's plan. If you're unsure of your text messaging plan, please contact your wireless provider, as the rates do vary among plans, and from provider to provider.

You are allotted a set number of Keywords and monthly messages according to the iZigg Mobile Messaging Product you have purchased. See the below table to access your allotted Keywords and Messages.

• Click on the Manage tab in the upper control panel.

• Next, click on Keywords on the left navigation.

• In the Select Group drop-down box, select the Group you want to personalize.

• Then, name the Keyword as you would like it to be viewed by your customer. The keyword must be one word.

If you have selected a keyword that already is in use, a small window will appear below, notifying you that this keyword is taken. You must then choose another keyword that is not already in use.

The Response field is the text that the person's phone will receive after texting the keyword for the first time.

Checking the Auto Subscribe box will subscribe all individuals who text the keyword to the group you've selected in the drop-down menu. This will allow you to send future text messages.

This field specifies the response sent to users who have previously subscribed to that keyword. Here you can alert the user that they are already subscribed to this keyword, send a second offer, or just communicate ongoing information.

The Notify feature gives you the option of notifying an admin each time a user texts that keyword.

You can continue to update and edit by returning to the Keywords page and choosing the keyword you would like to edit. Remember that once you change a keyword it will become available for other users to reserve.

To delete a keyword, click 'Delete' next to the appropriate keyword. To cancel or save your settings, click Cancel or Save.

Once you delete a keyword, those that have subscribed to the keyword will still be saved to the group, however not to the specific keyword.

Adding an expiration date to offers made in messages allows the sender to drive subscribers to redeem the offer in a specified period of time.

• To have the offer expire the date that it was requested by the user, enter Expires: %date% at the end of the message.

• Ex. KellysSalon's Already Subscribed Response: Thanks for checking back in! You are already subscribed to KellysSalon. Use this mobile coupon for a Free Haircut! Expires: %date%

• To have the offer expire a specified number of days from the date that the offer was requested enter: Expires %date+5% (this shows that the offer expires 5 days from the day that the offer was requested)

In order to Log In to the iZigg Mobile Dashboard, use your mobile number and back office password provided at the time of enrollment.

If you have forgotten your password, click 'Forgot Password' on the iZigg Mobile Platform login page once you have entered your mobile number. A text message will be sent to you with a new password. Once logged in, click on the top control panel on 'Manage' and on the left navigation, select user, and input your mobile number and you will be able to reset your password.

Text messaging, also known as "texting", refers to the exchange of brief text-written messages between mobile phones over cellular networks. The term most often refers to messages sent using the Short Message Service (SMS).

SMS is an acronym standing for Short Message Service. It is commonly referred to as text messaging or "texting". SMS is a method by which messages can be sent to a cell phone via another cell phone, a computer connected to the internet, smartphones, and other handheld devices, i.e., a Blackberry, Droid or an iPhone.

Businesses, charities, companies and other entities or personalities are able to communicate in real time, via text messaging, by sending important, money-saving offers to their customers who "opt-in" to receive their communication. You can elect to receive discount offers and promotions from your favorite local businesses, restaurants, hair salons and many others, direct to your cell phone in a text message.

By texting the 'keyword' associated with the mobile marketing campaign from your cell phone to the short code being utilized.

Short codes are 4, 5 or 6 digit numbers that allow mobile texting software to work with all cell phone companies. They are short and easy phone numbers that allow customers to enroll. Our famous and easily recognized short code is 90210.

A business or an individual is able to promote and sell the iZigg text marketing service and packages on a nationwide basis once they enroll as an independent agent. The mobile marketing packages pay a direct commission of 25% when sold, and also a recurring commission of 25% per month. Agents also have the option to participate in our national, and soon international expansion programs and receive compensation overrides off the sales of iZigg products and services from their entire revenue generating teams.

mcard.izigg.com

In your MMS back-office, select 'Administration' then 'Product Catalog'.

You can text the keyword "izigg" to 90210 to receive real time updates as they occur. Additionally you may join our Facebook Fan Page at: http://www.facebook.com/iziggmobile

The official iZigg Commission Schedule is located at: http://www.izigg.com/comp

To qualify your Mobile Media Agency for override bonuses you must personally enlist one active Mobile Media Agency on your Left Team and personally enlist one active Mobile Media Agency on your right team.

Yes. In your MMS select 'Genealogy' then 'Genealogy Tree Mode'. Click on the 'Open' position where you wish to specifically place your new Mobile Media Agency.

Yes. Your website address is chosen during your enrollment process. Once your agency is active your personal website will be located at: http://www.izigg.com/chosenname

Yes. In your MMS select 'Administration' then 'Website Settings'.

Yes. In your MMS select 'Administration' then 'Website Settings'.

The iZigg Mobile Media System (MMS) is a state-of-the-art back office software platform designed to provide real time control of the growth of your Mobile Media Agency. Your MMS allows you to track all sales and organization growth 24/7 in real-time.

You login to your MMS at: https://agents.izigg.net

Your Agent ID was assigned during your enrollment process and was additionally sent to you in your Welcome To iZigg eMail. If for any reason you cannot locate your Agent ID please call your sponsor. If your sponsor cannot locate your Agent ID you may also send a request to: support@izigg.com.

Your Virtual Office Password was selected by you during the enrollment process. If for any reason you have misplaced this password please send an eMail request to: support@izigg.com

iZigg utilizes the world class PayPal Mass Pay electronic payment system. Commissions are paid once weekly, on Friday, via electronic transfer. Commissions calculate Sunday midnight eastern standard time through Sunday midnight eastern standard time. Commissions are paid two weeks in arrears.

In your MMS select 'Administration' then 'Manage Commission Payments'.

In your MMS select 'Reporting' then 'Commission History'.

Contact your sponsor for assistance. If you require corporate help you may also directly contact iZigg Support through your MMS. Select 'Administration' then 'Contact Support'. You may also send an eMail directly to: support@izigg.com

How was Your Website Hacked? Here are Several Possible Scenarios:

• If you have your FTP details stored locally on your computer, someone may have stolen them using various Trojan Horses, Spyware, etc. Several times in the past attackers used stolen FTP credentials to successfully pull off large scale attacks.

• Someone used your hosting Control Panel password and hacked your website(s) - this case is quite similar to the one mentioned above and the solution here is an immediate update of the account password, which could be done via the My Account > Change Login Credentials section.

• If you are using scripts, such as Joomla, WordPress, etc., for the purposes of your website, the site may have been hacked using various methods like database injection, remote file inclusion and many others.

This is a topic that can be widely discussed and there are many materials providing more detailed information that can be found on the Internet.

• Take your site off-line - Take your site off-line temporarily, at least until you know you have fixed things.

• Damage Assessment - It is a good idea to figure out exactly what the hacker(s) were after.

• Recovery

• Restoring your online presence - Get your site(s) back online and keep an eye on things, as the hacker(s) may try again.

A "500 Internal Server Error" message usually indicates a problem on the server-side. It could be a script that malfunctioned or improper settings in your .htaccess file, but it always indicates that your browser was able to reach the server but the server was unable to serve the requested page.

• In most of the cases the problem is caused by the content of an .htaccess file located inside the folder that you are trying to load - usually your domain name's main directory.

Also, it is not possible to change values from the PHP configuration using "php_flag" or "php_value" in .htaccess.

• If the content of your .htaccess file is not the case, it is recommended that you activate the Error Logs for the problematic website and try to reproduce the problem several times so that the logs could be generated.

- In case the logs show a "Permission denied" message, then the reason for the server error is related to file/folder permissions.

• If you are using a Perl/CGI script (.pl and .cgi files):

There are different ways for you to redirect a domain to another one or, in general, one URL to another. Most of the available options are explained in this article:

If you have a PHP-based contact form on your website and it does not work properly, i.e. it does not send eMails, here is what you need to do:

• Make sure that the eMail account of either the recipient or the sender of the message is hosted here.

In order for your contact form to work properly it must comply with the following rule: the eMail account of either the recipient or the sender of the message must be located in the eMail Manager section of your Web Hosting Control Panel. When you have a contact form on your website you usually want people to provide their eMail address (sender), and you want the eMail message to be sent to your eMail ([i]recipient[/i]). In this case you can only use an eMail account hosted on this server as a recipient.

• Test with a simple PHP script that uses phpmail().

• If Sendmail is used, make sure the path is correct.

• When the PHP Mail function is selected

• When Sendmail is selected

• When SMTP Server is selected

Often, if your account has more than one WordPress blog installed, the database server gets a lot of requests, which increases the CPU usage of your account and may get it suspended (learn more about CPU usage here: What Is Meant Under CPU Usage and How Do I Monitor It?). Here is how you can reduce the CPU usage generated by your WordPress website:

• Always upgrade your WordPress to the latest version released. Every update always contains bug fixes and improvements.

• Update all your plugins to the latest version released. The plugin updates also usually bring new bug fixes.

• Update the themes used in your blog. Often the update contains optimizations that may improve the performance too.

• Have you noticed how many of the plugins you really use? If you really like WordPress and have 30-40 plugins installed, try cleaning those that haven’t been used recently and keep them between 10 and 15. Try to clear the unnecessary plugins - look for a feature in a plugin that is already built in your WordPress version. This is not an easy task and requires a lot of research but it will pay off. Also note that you can disable some plugins and use them only when needed, for example you don’t need to activate the theme preview plugin if you are not going to change the current theme.

• Reduce PHP/MySQL database requests. Usually the high CPU usage is caused by PHP processes and database requests. Try WP Super Cache for two or three weeks – sometimes it helps (http://wordpress.org/extend/plugins/wp-super-cache/). Also, some plugins allow you to set an option to write a log or not (like spam comments caught, etc.). Disable the logs - this improves the performance significantly.

• Reduce the Widgets used. Widgets look great, but often cause high CPU usage, if they're a lot. Try turning certain widgets off for a few days and monitor the CPU usage (the Live Stats > Load Stats section of your Web Hosting Control Panel).

Whenever an error occurs on the server, it displays an error page to the visitor with information and tips about the possible cause for the error. These error pages do not match your website's layout and are sometimes too general. You may want to set up your custom error pages, which should be displayed to your visitors whenever an error occurs.

SSI (Server Side Includes) are directives that are placed in HTML pages, and evaluated on the server while the pages are being served. They let you add dynamically generated content to an existing HTML page, without having to serve the entire page via a CGI program, or other dynamic technology (for example, PHP).

You might need to activate the ionCube PHP Loader / Zend Optimizer for your scripts to work properly. Please note that this can be done via the php.ini file for your account. You can easily manage the php.ini file from the PHP Settings menu in the hosting Control Panel (Site Options > PHP Settings). There are two editing modes / views available for the php.ini file: Basic mode and Advanced mode. Please feel free to use the Basic mode and enable the zend_optimizer feature by using the corresponding button.

In order to enable Mod_Rewrite for your site, you should create a file called .htaccess in the directory where you wish the rewrite rules to apply.

Our server architecture does not support contact forms created with FrontPage, using the webbot feature to submit form results. There is, however, a way for you to add a contact form on your website even if you have created it using FrontPage. You have to create a PHP contact form that uses the phpmail() function to send eMails. This article explains how you can achieve this.

1. With your cursor on the first line below the "Ask a Question:" header, click on the "Insert Form" button in the Forms toolbar. FrontPage inserts an empty form with a Submit and Reset button into your page.
2. Right-click anywhere on your new form and choose Form Properties.
3. Change the "Form Name:" to "contact"
4. Click on the Options button.
5. In the "Action:" box, type "form.php"
6. Click OK to save your options.
7. Click OK again to save your changes to the Form Properties.

There is a tool that allows you to set password protection for a specific folder. Just go to the Site Management > URL Protect & Redirect section of the Web Hosting Control Panel.

A fresh Joomla install includes a file called .htaccess, which is located in the main folder of your Joomla installation. This file contains certain configuration settings, which may get in conflict with the current web server configuration. The result would be an Internal Server Error 500 displayed whenever you try to view your website.

As a customer-oriented company, we strongly believe that the quality of our services should exceed clients' expectations at the lowest possible price. On account of this, our management team decided to have all our servers running on the open-source platform called Linux – an Operating System that has gained tremendous popularity in the last several years among desktop users, as well as impressive growth on the server market. This in turn has attracted more interest in the development of reliable and inexpensive (free, in most cases) products ranging from desktop applications and office suites to high-end database solutions.

In case you have a website that you wish to transfer to us, and it uses a MySQL database, or you just need to have a database transferred from another host to our servers, there are several steps that you need to take:

• In case you have access to the phpMyAdmin tool with your old host, you can export the database from there. When you log in to phpMyAdmin, you need to choose the database that you wish to transfer from the list on the left. Then you will see an Export menu on the top. You need to click on it and then choose the SQL format and click on the Go button in the bottom right corner. You will see a pop-up where you can choose where to save the dump copy of the database on your computer. Once you save it, you are ready to import it to your new hosting account.

• In case you do not have phpMyAdmin, you can contact your old hosting company and request them to provide you with a dump copy of the database.

MySQL databases can be accessed via a web browser. You just need to go to the Site Options > MySQL Databases section of your hosting Control Panel and click on the name of the database that you want to access. A new window opens with the phpMyAdmin home screen.

You can use the phpMyAdmin tool integrated within your Web Hosting Control Panel to access your MySQL databases online and also to export/import databases.

You can use the phpMyAdmin tool integrated within your Web Hosting Control Panel to access your MySQL databases online and also to export/import databases.

InnoDB is a popular storage engine for the MySQL database system. It has some advantages over the storage engine MyISAM (most notably, the support for "foreign keys" and transactions). However, MyISAM is the default and also the most popular storage engine for MySQL. MyISAM is considered a better choice for web applications than the InnoDB storage engine due to its higher speed in read operations.

MySQL is one of the most popular and widely used Relational Database Management Systems (RDBMS). Many web applications such as forums, content management systems, etc. use a database to store data (content). The majority of the web applications that use databases require a MySQL database to operate. For example, the popular web applications Joomla, Drupal, osCommerce and WordPress store their data in MySQL databases. It is almost guaranteed that if your web application (especially those written in PHP) requires the use of a database, then it will need exactly a MySQL database or will at least support MySQL. To be sure, however, check the technical requirements of the web application. The data in a MySQL database is structured in tables which consist of columns and rows. Whenever your script (application) needs to access specific data, it "asks" (makes query) the MySQL database for the content of a specific field (the intersection of a column and a row in a table).

As a client hosted on our servers, you have the benefit of choosing between two database solutions – MySQL and PostgreSQL (not all hosting plans support PostgreSQL, though). As a starting point for our comparison, we can first consider the similarities. Both databases are open-source, supported by contributors and developers on a voluntary basis and are offered free of any charges. Both are relational database management systems (RDBMS), PostgreSQL being focused on the object-oriented database model. MySQL gets the first open-source database market share spot, while PostgreSQL occupies the third position, lagging behind Firebird, another free SQL developer.

• Broader support

• Simpler database design will less coding

• MySQL's replication is much better than the one provided by PostgreSQL and there's only one way to do it, while PostgreSQL has lots of different replication systems, thus unnecessarily complicating the process

• You can easily create basic web-driven websites

• MySQL is faster than PostgreSQL

• Data Integrity - PostgreSQL is at disadvantage because it wants your data to be correct by enforcing constraints. MySQL has limited referential constraints.

• Complex rule sets (business rules, for example)

• Use of procedural languages on the server

• Complex database design

• Use of geographical data

We do not allow remote connections to our database servers with the purpose to defend the system against potential security threats - denial of service attacks (DoS), brute force attacks, etc. Another reason why we do not allow remote database connections is that the data between the MySQL server and the client (for example, a remotely hosted PHP script like Joomla, Drupal or WordPress) will not be transmitted securely and the customer's data will be exposed to hackers. Hence, you will not be able to host a script on a remote server and set it up with a database hosted on this server.

PostgreSQL databases can be accessed via a web browser. You just need to go to the Site Options > PostgreSQL Databases section of your Web Hosting Control Panel and click on the name of the database that you want to access. A new window with the web-based database editor phpPgAdmin opens in your browser. phpPgAdmin could be used to handle every aspect of database management - from the manual creation of tables, columns and rows, to import and export operations.

PostgreSQL is another Relational Database Management System (RDBMS) that is supported on our servers. The database stores information and the data is structured in tables - rows and columns. A great deal of web applications that you can use on your website, such as shopping carts, forums, blogs or content management systems (CMS), require the use of a database. Most open source applications use MySQL databases since they are easier to use and generally work faster. PostgreSQL, on the other hand, is more complex, which allows the developer more flexibility and provides more features. For more information on comparing MySQL and PostgreSQL databases, please refer to this article: What Is the Difference Between MySQL and PosgreSQL?

• A database created on our servers will have only one user that is created by default (new users cannot be created) and the default user of the database has all the priviliges.

• The database name and the database username in our system coincide.

• It is advisable to create separate databases for every application that you use for easier management.

There are no specific file types that can or cannot be executed from your account. During our tests, the three most commonly used scripts showed excellent cron job compatibility. These are PHP, Perl/CGI and bash scripts – with the corresponding extensions *.php, *.pl and *.sh, respectively. The most important thing to remember is that files included in a cronjob entry should be Unix executables; in other words – should have execute permissions set. You can do that using our File Manager (the Site Management > File Manager section of your Web Hosting Control Panel). Simply click on the desired file and set the permissions to 700 or 755 (the more commonly used format). When specifying a new Perl cron job from our Crontab menu, we strongly recommend that you include the command perl at the start of the Command to execute field in order to achieve optimal level of support. Without doing that, the cron job may not be executed properly and the output will not be sent at all.

In this tutorial, we will show you a few useful examples on how to create a cron job for your script-based websites. Scripts usually include a working environment sophisticated enough to work as a multi-structural base for performing a wide variety of tasks which altogether are easily implemented and combined into forums, informational portals, blogs, billing management systems, etc. Although most often the implementation of a given script is done in real time and the users operate with a web driven GUI to navigate through what the given script might offer, there are still some 'assignable' tasks that only site administrators can schedule. Those tasks are what we call cron jobs - they carry important site/script maintenance information and pass system commands to the Cron Daemon via Crontab. Cron jobs are scheduled to execute shell commands or scripts at a given time or date. Below you will find a few examples representing a shell command execution cron job and a script (cgi / php) execution cron job. Cron jobs have the following formatting that we will divide into groups:

The Cron Daemon runs on Unix based Operating Systems and, in essence, is closely similar to the Windows Task Scheduler. It allows you to post your own 'magic rules' for the useful, time sparing automation of any of the scripts you will be working with.

Often, if your account has more than one WordPress blog installed, the database server gets a lot of requests, which increases the CPU usage of your account and may get it suspended (learn more about CPU usage here: What Is Meant Under CPU Usage and How Do I Monitor It?). Here is how you can reduce the CPU usage generated by your WordPress website:

• Always upgrade your WordPress to the latest version released. Every update always contains bug fixes and improvements.

• Update all your plugins to the latest version released. The plugin updates also usually bring new bug fixes.

• Update the themes used in your blog. Often the update contains optimizations that may improve the performance too.

• Have you noticed how many of the plugins you really use? If you really like WordPress and have 30-40 plugins installed, try cleaning those that haven’t been used recently and keep them between 10 and 15. Try to clear the unnecessary plugins - look for a feature in a plugin that is already built in your WordPress version. This is not an easy task and requires a lot of research but it will pay off. Also note that you can disable some plugins and use them only when needed, for example you don’t need to activate the theme preview plugin if you are not going to change the current theme.

• Reduce PHP/MySQL database requests. Usually the high CPU usage is caused by PHP processes and database requests. Try WP Super Cache for two or three weeks – sometimes it helps (http://wordpress.org/extend/plugins/wp-super-cache/). Also, some plugins allow you to set an option to write a log or not (like spam comments caught, etc.). Disable the logs - this improves the performance significantly.

• Reduce the Widgets used. Widgets look great, but often cause high CPU usage, if they're a lot. Try turning certain widgets off for a few days and monitor the CPU usage (the Live Stats > Load Stats section of your Web Hosting Control Panel).

The access and error logs are the raw web server statistics, which have been generated with every visit to your website. They are quite useful when you would like to check who has visited your website, what response code from the server they have received, and whether there were any error messages. You can activate the access and error logs for one or for all your domains, from the Web Tools > Access & Error Logs section of your Web Hosting Control Panel. However, due to the fact that these logs are increasing their size, our server is automatically deleting them once in every 48 hours, and that is why it is recommended to regularly download them to your local computer in case you may later need them for your reference. In addition, we also offer you a way to store these logs directly to your account using the following method:

• Go to the Site Management > File Manager section of your Web Hosting Control Panel

• Create an empty file called move_logs.sh in the /www/ folder of your account

• Once created, edit the file using the plain text editor (select the Click to edit this file icon, next to the file)

• Insert the following code in it:

• From the Site Management > Crontab section, create a cronjob, which will execute the newly created move_logs.sh script once a day (learn how to set up a cron job here: How to set up a cron job)

The CPU usage involves the Central Processing Unit(s) of the web server the customer's account is hosted on. It is subject to some regulations. Each hosting account has a CPU usage limit, which, when reached, may result in the account being suspended. Learn more in this article: What is meant under CPU usage and how do I monitor it?

• Upgrade all third-party web applications to the latest stable release available (Joomla, WordPress and any other content management or blog systems, forums, galleries or any other scripts that you have installed)

• If any of the web applications that you use have addons or plugins, make sure they are upgraded to the latest availble versions as well

• Remove any unused web applications and/or plugins/addons that you have installed

• Activate caching for any web applications that you use that have this option

• If you have developed your script(s) yourself, try reducing the number of MySQL/PostgreSQL queries and optimize your scripts to use less processing time.

• Identify the website that is most likely to be responsible for the high CPU usage.

• Identify the file that is most likely responsible for the high CPU usage (if any).

• Identify the visitor/bot that is most likely responsible for the high CPU usage (if any).

Each hosting account has specific limitations, which, if exceeded, may cause general problems for the server and the eventual suspension of the hosting account. One such very important limitation is the CPU usage allowed for a given account.

• Once you have requested the activation of your account, it is up to you to make sure that the high CPU usage problem is resolved

• Our system monitors the CPU usage constantly and it will automatically warn you via eMail and suspend the account should your account exceed the limit again

• If you are not able to reduce the CPU usage you should consider an upgrade or even moving to a VPS, dedicated or semi-dedicated server. You can ask our support staff for the available options.

The MySQL statistics represent the database load that your website(s) has generated for a specific time period. They show you how many SQL queries have been made to each one of your databases and if the number is beyond the limit (referring to the hourly limit which is 45 000, according to the Terms Of Service agreement), please consider revising your scripts in order to optimize the database usage and the queries sent to and from the database itself. We recommend that you often check what the current amount is, so that you can prevent any possible interruption in the service.

To view the stats, go to the Live Stats > MySQL Stats section. Under each database name you will find the total number of queries that your website[i](s)[/i] has made to it for the specified time period - an entire day or month.

• Total: It stands for the total amount of database queries made to all of your databases for the specified time period.

• Hourly Average: It represents the average number of database queries per a single hour.

The traffic stats are an important part of the website management routine. We use Webalizer as a traffic generating interface.

The Central Processing Unit (CPU), or processor, is the portion of a computer system that carries out the instructions of a computer program. It is the primary element carrying out the computer's functions. CPU time is the amount of time a computer program uses while processing the CPU instructions. The CPU time is often measured in seconds, while the CPU usage – by the percentage of a specified overall capacity.

There are two sections in your Web Hosting Control Panel, which are connected with the bandwidth and traffic quotas used by your account. These sections are the Traffic Stats and the Bandwidth Stats sections, which can be accessed from the Web Tools menu. What do they represent, and what are they used for?

• The Detailed view gives you detailed information in Bytes, Megabytes and Gigabytes for each month of the current year. It also shows you the Growth in the traffic usage, compared to the previous month, and the Share (of the total traffic) for the current month, as compared to the others.

• The Today view shows you the traffic of your domains/subdomains for the current day.

• The This Month view shows you the traffic of your domains/subdomains for the current month.

• The Total view shows you the total traffic of your domains/subdomains since they have been added.

Go to the Live Stats > Traffic Stats section of your Web Hosting Control Panel to view detailed visitor statistics for each of your domains and subdomains.

Often, if your account has more than one WordPress blog installed, the database server gets a lot of requests, which increases the CPU usage of your account and may get it suspended (learn more about CPU usage here: What Is Meant Under CPU Usage and How Do I Monitor It?). Here is how you can reduce the CPU usage generated by your WordPress website:

• Always upgrade your WordPress to the latest version released. Every update always contains bug fixes and improvements.

• Update all your plugins to the latest version released. The plugin updates also usually bring new bug fixes.

• Update the themes used in your blog. Often the update contains optimizations that may improve the performance too.

• Have you noticed how many of the plugins you really use? If you really like WordPress and have 30-40 plugins installed, try cleaning those that haven’t been used recently and keep them between 10 and 15. Try to clear the unnecessary plugins - look for a feature in a plugin that is already built in your WordPress version. This is not an easy task and requires a lot of research but it will pay off. Also note that you can disable some plugins and use them only when needed, for example you don’t need to activate the theme preview plugin if you are not going to change the current theme.

• Reduce PHP/MySQL database requests. Usually the high CPU usage is caused by PHP processes and database requests. Try WP Super Cache for two or three weeks – sometimes it helps (http://wordpress.org/extend/plugins/wp-super-cache/). Also, some plugins allow you to set an option to write a log or not (like spam comments caught, etc.). Disable the logs - this improves the performance significantly.

• Reduce the Widgets used. Widgets look great, but often cause high CPU usage, if they're a lot. Try turning certain widgets off for a few days and monitor the CPU usage (the Live Stats > Load Stats section of your Web Hosting Control Panel).

The Outgoing Connections Manager is a feature developed to maximize the security of your web sites and to prevent them from being abused by any third parties for hacking, spamming or scamming purposes. You can access it by going to Site Management > Outgoing Connections Manager on your web hosting control panel.

If you are running low on certain resources in your account, you can explore the possibilities for upgrading. You have two basic options - to upgrade just certain features of your plan (such as disk space, the number of the hosted domains, etc.) or upgrade to a higher package (if one is available). You can find both options in the Upgrades* section on the left side of your Web Hosting Control Panel.

• Hosted Domains - this upgrade allows you to host more domain names in your account
• Subdomains - this upgrade allows you to create more subdomains; (For more information, refer to: What is a Subdomain and How Do I Create One?)
• IP Addresses - this upgrade allows you to purchase a dedicated IP address. (For more information, refer to: What is a Dedicated IP and Do I Need One?)
• SSH - this upgrade allows you to have SSH access to the server; (For more information, refer to: What is SSH?)
• MySQL Databases - this upgrade provides you with additional MySQL databases. (For more information, refer to: What is a MySQL Database?)
• MySQL Quota - this upgrade provides you with additional disk space for your MySQL databases
• PostgreSQL Databases - this upgrade provides you with additional PostgreSQL databases. (For more information, refer to: What is a PostgreSQL Database?)
• PostgreSQL Quota - this upgrade provides you with additional disk space for your PostgreSQL databases
• Disk Space - this upgrade provides you with additional storage on the server for your files and eMails
• Traffic - this upgrade allows you to increase the monthly traffic limit
• eMail Addresses - this upgrade allows you to create more eMail accounts
• FTP Accounts - this upgrade allows you to create more FTP accounts. (For more information, refer to: What is an FTP Account and (Why) Do I Need Different FTP Accounts?)
• Backup - By default, we keep a backup of your account only if the data is below 5 GB. This upgrade allows you to increase the backup limit
• Cronjobs - this upgrade allows you to set up more cron jobs. (For more information, refer to: What is Crontab?)
• CPU Usage - this upgrade allows you to increase the CPU usage limit of your account. (For more information, refer to: What is Meant Under CPU Usage and How Do I Monitor It?)

How was Your Website Hacked? Here are Several Possible Scenarios:

• If you have your FTP details stored locally on your computer, someone may have stolen them using various Trojan Horses, Spyware, etc. Several times in the past attackers used stolen FTP credentials to successfully pull off large scale attacks.

• Someone used your hosting Control Panel password and hacked your website(s) - this case is quite similar to the one mentioned above and the solution here is an immediate update of the account password, which could be done via the My Account > Change Login Credentials section.

• If you are using scripts, such as Joomla, WordPress, etc., for the purposes of your website, the site may have been hacked using various methods like database injection, remote file inclusion and many others.

This is a topic that can be widely discussed and there are many materials providing more detailed information that can be found on the Internet.

• Take your site off-line - Take your site off-line temporarily, at least until you know you have fixed things.

• Damage Assessment - It is a good idea to figure out exactly what the hacker(s) were after.

• Recovery

• Restoring your online presence - Get your site(s) back online and keep an eye on things, as the hacker(s) may try again.

Each hosting account on our shared hosting and semi-dedicated servers has been assigned a certain amount of files, which it is allowed to use. Every file you upload and every message you send/receive counts as a separate file, since a copy of it is being saved in your account (and therefore – on the sevrer). The file quota is different for each web hosting plan.

1. You will not be able to upload files to your account. If you try to upload additional files, you will get an error message that there is not enough space.
2. You will not be able to log in to the Webmail. In this case, no error message will be returned, but once you try to log in, the Webmail client will load a blank page and will not show the menus or any other options.
3. If you are using a local mail client for your mails, for example, Outlook Express, you will receive an error message when trying to send an email, and people who are trying to send messages to you will get their emails returned back to them with a message explaining that the delivery has failed.

To successfully upload your website to your web hosting space, follow these instructions:

• Prepare

• Connect through FTP to your hosting account to upload the files

• Uploading with Dreamweaver

Sometimes when you install a script manually, you would see an instruction "change the permissions of file.php to 666", for example. Those permissions are associated with the read, write and execute rights that the file owner, group members and everybody else has for that file. There are several ways to change the permissions of a file or a folder - through the File Manager section, SSH, or through an FTP client, such as FileZilla.

First, make sure that you know where exactly the files for your website are located. Usually each domain/subdomain points to a folder with the same name as the domain/subdomain located inside the /www/ directory in your hosting account. So, if you want to back up the files for my-best-domain.com, they are most likely located in /www/my-best-domain.com/

• Go to the File Manager section and access the folder where the files are located. Via the "Create New File/Folder" tool at the top, create a folder called "BACKUP".
• Use the "Select all" option, then leave ONLY the folder "BACKUP" unchecked. Copy the files to the newly created folder "BACKUP".
• Create a file called zip.php into the same directory where the folder "BACKUP" is located and include the code:

• Open http://my-best-domain.com/zip.php * in a browser and the script will create an archive of the "BACKUP" folder.

FTP is probably the most convenient way to transfer large number of files or large size files. FTP transfers require the use of an FTP client (program). Popular FTP clients are FileZilla, SmartFTP, CuteFTP and Total Commander. We recommend FileZilla because it is free and easy to configure.

• hostname/server: This is usually one of your domains or subdomains but it could also be the shared IP address of the server or your dedicated IP.

• username: This is the FTP login name used for authentication. Your default (first) FTP account has the same username as the one you use to log in to the hosting Control Panel.

• password: Initially the password for your default FTP account is the same as your hosting Control Panel password, but it could be changed via the FTP Manager section.

• port: Usually it is set by default in your FTP client to 21. This is also the port we use for FTP transfers.

The process of configuring your FTP client to show hidden files depends on the particular FTP client used.

1. Go to Site Manager.
2. Choose the connection and click Edit.
3. Make sure Filters is checked.
4. Press the Filter button towards the bottom.
5. Check [Enable remote filters (Server applied filter)
6. In the box below add -al
7. Hit Apply, now log in with that connection.

1. Open the Preferences.
2. Click on the 'Misc' tab
3. Click on the 'Obscure Options' popup menu.
4. Check the 'Send LIST -al to UNIX servers'

1. Open the Preferences.
2. Click on 'Files' in the Toolbar.
3. Check the box that says 'Show all Hidden Files."

1. Select a profile in the FTP Site Profile Manager.
2. Click on the 'Advanced' button.
3. Select the category 'Connection'.
4. Enter "-la" in the Extra LIST Parameter.

1. Right click on the connection before logging on.
2. Select "properties".
3. Select Category > Options > FTP.
4. On this screen you shall see a box that says "Directory Listing Options". Select the option "All entries", then log in.

1. Run Leech FTP
2. Select "File", "Options"
3. Select "Transfers" tab
4. In the "List Command" box enter "LIST-a" (no quotes)
5. Click "Accept"
6. Log in and view directory, all is well.

1. Go to the site profiles manager (Ctrl+W)
2. Go to the properties of the site (left click -> properties, or select and Alt+Enter)
3. Click on "Folders" in this list on the left
4. Under "Folder Listing Command:", select the "Use custom value:" radio button and type "LIST -al" into the dropdown menu immediately below.
5. Click "OK"

1. Run fireFTP
2. Select Preferences (Alt+R)
3. Select the "General" tab
4. Select "Show Hidden FIles"
5. Click "OK"

There are several ways to establish an FTP connection to your website files. Usually it is done with the help of an FTP client (program). Read more about this here: How to connect via FTP and upload/download files

File Transfer Protocol (FTP) is a standard network protocol used to exchange and manipulate files over a TCP/IP based network, such as the Internet. In other words, FTP offers a convenient and fast way for uploading or downloading files to and from the server. In order to establish an FTP connection you need to have an FTP account on the server. For more information you can read the article How to connect via FTP and upload/download files.

Each hosting account on our shared hosting and semi-dedicated servers has been assigned a certain amount of files, which it is allowed to use. Every file you upload and every message you send/receive counts as a separate file, since a copy of it is being saved in your account (and therefore – on the sevrer). The file quota is different for each web hosting plan.

1. You will not be able to upload files to your account. If you try to upload additional files, you will get an error message that there is not enough space.
2. You will not be able to log in to the Webmail. In this case, no error message will be returned, but once you try to log in, the Webmail client will load a blank page and will not show the menus or any other options.
3. If you are using a local mail client for your mails, for example, Outlook Express, you will receive an error message when trying to send an email, and people who are trying to send messages to you will get their emails returned back to them with a message explaining that the delivery has failed.

How was Your Website Hacked? Here are Several Possible Scenarios:

• If you have your FTP details stored locally on your computer, someone may have stolen them using various Trojan Horses, Spyware, etc. Several times in the past attackers used stolen FTP credentials to successfully pull off large scale attacks.

• Someone used your hosting Control Panel password and hacked your website(s) - this case is quite similar to the one mentioned above and the solution here is an immediate update of the account password, which could be done via the My Account > Change Login Credentials section.

• If you are using scripts, such as Joomla, WordPress, etc., for the purposes of your website, the site may have been hacked using various methods like database injection, remote file inclusion and many others.

This is a topic that can be widely discussed and there are many materials providing more detailed information that can be found on the Internet.

• Take your site off-line - Take your site off-line temporarily, at least until you know you have fixed things.

• Damage Assessment - It is a good idea to figure out exactly what the hacker(s) were after.

• Recovery

• Restoring your online presence - Get your site(s) back online and keep an eye on things, as the hacker(s) may try again.

You are able to easily transfer an existing website from another hosting provider to your account with us. However, please note that the necessary steps may vary depending on the technologies and scripts that your website uses, on how large it is and on how it is organized.

• Before you start.

• You need to have a copy of your site saved to your computer.

• Subdomains – in case your site uses subdomains as well, you need to:

• Upload your website files to our server.

• In case your website also uses a database, please refer to this article: How Can I Transfer My MySQL Database from Another Host to You?

• Set up your eMail accounts.

• Test your website before you point your domain to our servers.

• Point your domain name to our name servers.

• Current Password - enter your current password
• New Password - enter the new password
• Re-type New Password - enter the new password again

Clearing your browser's cache forces your web browser to load the latest (current) version of the pages that you visit. Here is how you can clear your browser's cache:

A "500 Internal Server Error" message usually indicates a problem on the server-side. It could be a script that malfunctioned or improper settings in your .htaccess file, but it always indicates that your browser was able to reach the server but the server was unable to serve the requested page.

• In most of the cases the problem is caused by the content of an .htaccess file located inside the folder that you are trying to load - usually your domain name's main directory.

Also, it is not possible to change values from the PHP configuration using "php_flag" or "php_value" in .htaccess.

• If the content of your .htaccess file is not the case, it is recommended that you activate the Error Logs for the problematic website and try to reproduce the problem several times so that the logs could be generated.

- In case the logs show a "Permission denied" message, then the reason for the server error is related to file/folder permissions.

• If you are using a Perl/CGI script (.pl and .cgi files):

There are different ways for you to redirect a domain to another one or, in general, one URL to another. Most of the available options are explained in this article:

Uploading a lot of files to your hosting space could be a burden if your Internet connection gets interrupted. Besides, your FTP client opens a new connection for each file in the upload queue, thus taking more time for the files to upload. The more the files you are trying to upload are, the longer the upload time will be. For that reason, we have included a useful function in the File Manager tool in your Web Hosting Control Panel - unzipping an archive that has been uploaded on the server.

To successfully upload your website to your web hosting space, follow these instructions:

• Prepare

• Connect through FTP to your hosting account to upload the files

• Uploading with Dreamweaver

When trying to remove a file, you may get an error if the file has such permissions that would not allow you to remove it. The same goes for folders. However, if it is a folder that you are trying to remove, it may not be the folder itself, which has improper permissions but a file or a sub-folder inside the folder that you want to delete.

If you want to block the public access to a particular folder in your account, which is accessible through the web, you can easily do this through the URL Protect & Redirect section of your Web Hosting Control Panel (Site Options > URL Protect & Redirect).

Depending on the technology used for creating your website, it may consist of files and one or more databases. To create a full backup of your website you must back up all the files and databases that it consists of.

Sometimes when you install a script manually, you would see an instruction "change the permissions of file.php to 666", for example. Those permissions are associated with the read, write and execute rights that the file owner, group members and everybody else has for that file. There are several ways to change the permissions of a file or a folder - through the File Manager section, SSH, or through an FTP client, such as FileZilla.

Whenever an error occurs on the server, it displays an error page to the visitor with information and tips about the possible cause for the error. These error pages do not match your website's layout and are sometimes too general. You may want to set up your custom error pages, which should be displayed to your visitors whenever an error occurs.

First, make sure that you know where exactly the files for your website are located. Usually each domain/subdomain points to a folder with the same name as the domain/subdomain located inside the /www/ directory in your hosting account. So, if you want to back up the files for my-best-domain.com, they are most likely located in /www/my-best-domain.com/

• Go to the File Manager section and access the folder where the files are located. Via the "Create New File/Folder" tool at the top, create a folder called "BACKUP".
• Use the "Select all" option, then leave ONLY the folder "BACKUP" unchecked. Copy the files to the newly created folder "BACKUP".
• Create a file called zip.php into the same directory where the folder "BACKUP" is located and include the code:

• Open http://my-best-domain.com/zip.php * in a browser and the script will create an archive of the "BACKUP" folder.

On our servers the default index files are index.php and index.html. So, whenever anyone visits your website, the server opens index.php or, if it is not present, it opens index.html. If none of them is present in the home directory of your domain, the server would show a list of the files in this directory - the so-called directory index.

SSI (Server Side Includes) are directives that are placed in HTML pages, and evaluated on the server while the pages are being served. They let you add dynamically generated content to an existing HTML page, without having to serve the entire page via a CGI program, or other dynamic technology (for example, PHP).

File Transfer Protocol (FTP) is a standard network protocol used to exchange and manipulate files over a TCP/IP based network, such as the Internet. In other words, FTP offers a convenient and fast way for uploading or downloading files to and from the server. In order to establish an FTP connection you need to have an FTP account on the server. For more information you can read the article How to connect via FTP and upload/download files.

Our web servers are set to display at first a file called “index”. For instance:

There is a tool that allows you to set password protection for a specific folder. Just go to the Site Management > URL Protect & Redirect section of the Web Hosting Control Panel.

A fresh Joomla install includes a file called .htaccess, which is located in the main folder of your Joomla installation. This file contains certain configuration settings, which may get in conflict with the current web server configuration. The result would be an Internal Server Error 500 displayed whenever you try to view your website.

To move your WordPress website from your old hosting account to this new one with us, please follow this migration tutorial, which consists of 9 steps:

• Download and install the wp-db-backup plugin (http://wordpress.org/extend/plugins/wp-db-backup/)

• Log in to your WordPress Administration Panel and go to the Manage > Backup menu. Select all the tables (including those tables created by the plugins) and click on the Backup] button to download the gzip backup file to your computer.

• On your computer, extract the gzip backup file. You should now have an .sql file.

• Open the .sql file with a text editor (Notepad, for example). Search for the line:

• Using an FTP program, download the entire WordPress folder from your current server to your computer. Keep the folder structure intact, especially the wp-content folder.

• Go to the Site Management > MySQL Databases section of your Web Hosting Control Panel and create a new database, which will hold the previously exported one.

• Click on the newly created database to load the phpMyAdmin tool. In phpMyAdmin, click on the icon in the left frame that says SQL - a pop-up window opens where you should select the Import tab, click on Browse to select your dump file and then click on Go to import the database.

• On your local computer, open the directory where you have saved the WordPress files, locate the wp-config.php file and edit it with Notepad. Change the MySQL database name, username, password and the MySQL server with the new ones.

• Via FTP, upload the WordPress files from your local computer to the server. Make sure to place them inside your domain folder. This folder has, by default, the same name as your domain name (e.g. my-best-domain.com). Find out how to upload files via FTP in this article: How to connect via FTP and upload/download files.

• Make sure that your domain has the correct name servers (read: What are the correct name servers (DNS) for my domain?).

• Make sure that your domain uses the correct MX records. To reset the MX records of your domain to the default ones, go to the Site Management > Custom DNS Records section of your Web Hosting Control Panel, find your domain and click on the "Reset" button next to each MX record. The change takes effect within 1-2 hours.

• Is the domain properly hosted? Go to the Site Management > Hosted Domains section of your Web Hosting Control Panel and make sure that your domain is hosted properly - there should be a green check sign (V) in the "DNS" column - should you see a red X, this indicates a problem with the name servers. Should there be an "N/A" icon, it means that you selected the option to manage the DNS records elsewhere when you added your domain to the Hosted Domains menu, so your mail will not be handled by our servers. If you want our mail servers to handle your eMails, remove the domain from your Hosted Domains menu and add it again.

• Is your domain active (not expired) - check the expiration date of your domain and make sure that it hasn't expired. If it's registered with us, you can see the expiration date in the Domain Manager (Site Management > Domain Manager) section of your Web Hosting Control Panel.

• Incorrect eMail settings - we have several articles that explain how you can set up your eMail in popular eMail clients, such as Outlook, Thunderbird, Entourage Mail, etc. Search the Knowledge Base for "How do I set up my eMail account" and you will find them.

• Real-time anti-virus protection slowing down the connection to the incoming mail server causing it to time out. You can easily find out if that's the case by disabling your anti-virus program temporarily. If it works, try tweaking the settings in your anti-virus software to avoid the time-out.

• Firewall blocking the connection to the incoming mail server - similar to the anti-virus scenario, you can find out if it's your Firewall that is causing the problem by simple turining it off temporarily.

• Broken Outlook account - if Outlook has been interrupted (sudden restart, for example), there is a very good chance that the file that stores your eMail account settings has been corrupted. Microsoft has provided a tutorial that explains how you can resolve this problem: http://office.microsoft.com/en-us/outlook/HA100758311033.aspx

• Connection to the mail server is interrupted by a third party (e.g. your ISP's Firewall). You can test the connection using the technique described in this article: Testing Incoming Mail (POP3) Settings Via Telnet.
  If the test fails, you should contact your ISP for further assistance.

Often, if your account has more than one WordPress blog installed, the database server gets a lot of requests, which increases the CPU usage of your account and may get it suspended (learn more about CPU usage here: What Is Meant Under CPU Usage and How Do I Monitor It?). Here is how you can reduce the CPU usage generated by your WordPress website:

• Always upgrade your WordPress to the latest version released. Every update always contains bug fixes and improvements.

• Update all your plugins to the latest version released. The plugin updates also usually bring new bug fixes.

• Update the themes used in your blog. Often the update contains optimizations that may improve the performance too.

• Have you noticed how many of the plugins you really use? If you really like WordPress and have 30-40 plugins installed, try cleaning those that haven’t been used recently and keep them between 10 and 15. Try to clear the unnecessary plugins - look for a feature in a plugin that is already built in your WordPress version. This is not an easy task and requires a lot of research but it will pay off. Also note that you can disable some plugins and use them only when needed, for example you don’t need to activate the theme preview plugin if you are not going to change the current theme.

• Reduce PHP/MySQL database requests. Usually the high CPU usage is caused by PHP processes and database requests. Try WP Super Cache for two or three weeks – sometimes it helps (http://wordpress.org/extend/plugins/wp-super-cache/). Also, some plugins allow you to set an option to write a log or not (like spam comments caught, etc.). Disable the logs - this improves the performance significantly.

• Reduce the Widgets used. Widgets look great, but often cause high CPU usage, if they're a lot. Try turning certain widgets off for a few days and monitor the CPU usage (the Live Stats > Load Stats section of your Web Hosting Control Panel).

Migrating a Joomla site to our servers is a relatively easy process. It takes no more than an hour, if you have the database dump and the full directory backup of the Joomla website already downloaded to your local computer. Follow the manual described below to migrate your Joomla installation to your hosting account with us.

1. Extract the archive containing the Joomla installation in a separate folder on your computer. Make sure to keep the original directory structure of the archive. IMPORTANT: Skip this step if your files are not archived.
2. Upload the files via FTP to your hosting account with us. Make sure to place them inside your domain folder. By default, this folder has the same name as your domain name (e.g. my-best-domain.com). Find out how to upload files via FTP in this article: How to connect via FTP and upload/download files
3. To restore the database backup (dump file), navigate to the Site Management > MySQL Databases section of your Web Hosting Control Panel, find the database, which you want to use or create a new one and then click on the phpMyAdminicon next to it or just click on your database's name. phpMyAdmin will open - this is a visual web-based database management tool, which you can use to import your database. In phpMyAdmin, click on the icon in the left frame that says SQL - a pop-up window opens where you should select the Import tab, click on Browse to select your dump file and then click on Go to import the database. (A more detailed how-to could be found here: How do I restore (import) my MySQL database from a backup (dump) that I have?)
4. The last step that you need to complete is updating your Joomla configuration to reflect the change of the hosting provider. Using the File Manager (Site Management > File Manager) section of your Web Hosting Control Panel, go to the folder where you uploaded your Joomla files and find the file called configure.php'. Edit it using the plain text editor in the File Manager section, or, if you are using FTP, download it to your local computer and edit it with Notepad. Find the variables listed below and edit them according to the new configuration:

A fresh Joomla install includes a file called .htaccess, which is located in the main folder of your Joomla installation. This file contains certain configuration settings, which may get in conflict with the current web server configuration. The result would be an Internal Server Error 500 displayed whenever you try to view your website.

Our Elefante Free Script Installer gives you the opportunity to install over 30 scripts with just a few clicks, avoiding the time-consuming and sometimes complicated installation process. You can see all the scripts under the Web Tools > Elefante Free Scripts section of your Web Hosting Control Panel. They are grouped in several categories such as Content Management, Blog, Image Galleries and Discussion Boards. By pointing to any of the script names, you will see a small window with short information about that particular script. Once you have selected a script that you would like to install, simply click on it.

• Database prefix - a prefix for the database tables used by the script that prevents one script record from interfering with another script record in the same database. You may leave the default prefix.
• Domain - choose the domain name for which you are installing the script, for example my-best-domain.com. You will see all hosted domains in the drop-down menu.
• Path - choose the path where the script will be installed. If you want the script to load when you type www.my-best-domain.com, leave only "/" for the path. If you are installing a forum, you may type "/forum", so the forum will be accessible at http://www.my-best-domain.com/forum
• Admin user - the user account with administrator rights. The default name is admin, you may change that name.
• Admin password - the password for the administrator account.
• Admin mail - that is the email where you will receive any script notifications, retrieve your password, etc.

The scripts that you can install with our Elefante auto installer tool usually have 2 parts – a front end and a back end. The back end, or the so-called administration panel of the script, is where you edit and manage the content and the vision of the front end, or what is visible to the visitors of your website. 

A fresh Joomla install includes a file called .htaccess, which is located in the main folder of your Joomla installation. This file contains certain configuration settings, which may get in conflict with the current web server configuration. The result would be an Internal Server Error 500 displayed whenever you try to view your website.

1. With your cursor on the first line below the "Ask a Question:" header, click on the "Insert Form" button in the Forms toolbar. FrontPage inserts an empty form with a Submit and Reset button into your page.
2. Right-click anywhere on your new form and choose Form Properties.
3. Change the "Form Name:" to "contact"
4. Click on the Options button.
5. In the "Action:" box, type "form.php"
6. Click OK to save your options.
7. Click OK again to save your changes to the Form Properties.

If your hosting package does not include a dedicated IP address, then you can easily obtain one as an upgrade.

1. Open Mail (click it on the Dock or open it from the Applications folder).
2. If the "Welcome to Mail" assistant does not appear, choose Add Account from the File menu.
3. Fill in the Full Name, eMail address, and Password fields.
   Note: Your eMail account password will be stored in Keychain and used automatically to login to your eMail account when you open Mail.
4. Deselect "Automatically set up account" if it is enabled. Click Continue to proceed.
5. Choose the proper Account Type (POP3 or IMAP).
6. Give your account a useful description. It can be called whatever you want.
7. Enter your:
   - Incoming Mail Server: mail.supremecluster.com
   - User Name: The full eMail address - (e.g. mail@my-best-domain.com)
   - Password.
   Click on Continue to proceed.
8. If prompted, choose not to use any Security settings. Click Continue to proceed.
9. For Outgoing Mail Server, a useful description such as "Supreme Outgoing Mail Server".
10. Enter the Outgoing Mail Server details (mail.supremecluster.com).
11. Select "Use Authentication", set authentication to "MD5 Challenge-Response" and enter your User Name (full eMail address) and Password. Click Continue to proceed.
12. Do not choose to use any Outgoing Mail Security settings. Click Continue to proceed.
13. Verify your settings in the Account Summary. Check "Take account online". Click "Create" to complete the process.

Currently it is not possible to get IPs from different Class C networks when purchasing dedicated IPs. The question that needs to be answered as well, however, is: Do you need IPs from different Class C networks?

An Internet Protocol (IP) address is a numerical label that is assigned to devices participating in a computer network. An IP address serves two principal functions in networking: host or network interface identification and location addressing. The role of the IP address has also been characterized as follows: "A name indicates what we seek. An address indicates where it is."